Terms and Conditions

Last updated: November 20, 2018


1.1. Goodwings Experiences provides a subscription-based online service at www.gwexperiences.com, or another website designated by Goodwings Experiences from time to time (hereinafter the “Website”), built on the Sharetribe platform, with the content and features available on the Website from time to time (hereinafter the ”Service”). Goodwings Experiences allows nonprofit organisations to offer its services (“Experiences”) to travel agencies, tour operators and other companies (hereinafter “Travel Agent”).

1.2. These user terms and conditions (hereinafter the ”Terms and Conditions”) apply to agreements between Goodwings Experiences and a Travel Agent or an NGO (hereinafter the “User”) with respect to the Service and Experiences. After the execution of the agreement, Goodwings Experiences can, provided that statutory conditions for this are met, conduct a customary credit check and, based on the results thereof, withdraw from the agreement with the User. Goodwings Experiences also has the right to refuse to enter into an agreement, or immediately terminate an agreement with a User if the User has previously breached Goodwings Experiences’ terms and conditions. Goodwings Experiences may, instead of declining to enter into or terminate an agreement that have been entered into or require the User to provide security for such User's obligations pursuant to the agreement. Goodwings Experiences also reserves the right to conduct a credit check or obtain other information regarding the User following the execution of the agreement in accordance with the Privacy Policy.

1.3. These Terms and Conditions apply and are binding upon Goodwings Experiences and the User. In order to obtain access to the Service, the User must confirm that the User has read and accepted the Terms and Conditions and sign up to the Service (the confirmation of the Terms and Conditions and the signing up jointly referred to as the “Agreement”).

1.4. Once the Agreement has been entered into, Goodwings Experiences will provide a confirmation thereof that will be sent to the e-mail address submitted by the User in connection with the User registering a user account according to section 4 below.

2. Scope of the Service

2.1. Territory. The Service is available worldwide (hereinafter the ”Territory”).

2.2. Content. The User obtains access to the content and features which are provided on the Website from time to time, immediately after the User has ordered the Service and accepted the Terms and Conditions. Goodwings Experiences strives to continuously improve the User's user experience. The Service and its content and/or features may therefore, in the future from time to time be replaced, modified or updated. Changes, modifications to, or updating of, the content and/or features of the Service and other changes to the appearance of the Website are not to be deemed to constitute a modification of the Agreement or the Service.

2.3. Communication. Communication regarding an Experience except for the payment thereof shall take place directly between the Travel Agent and the NGO. The User is obliged to seek to address and remedy any uncertainties regarding an Experience before the date of the Experience.

2.4. Subscription for travel agents. For a fee of EUR 2,000, a travel agent may sign up and obtain full access for twelve (12) months to the content and features of the Service (the “Signup Fee”).


3.1. To be able to use the Service, the User must register a user account on the Website (see, further, section 4) and have access to equipment, systems and connections in accordance with these Terms and Conditions (see, further, section 5).


4.1. Registration of a user account is to take place on the Website.

4.2. The User shall be responsible for ensuring that the stated information at the time of registration is correct, and update its user account with correct information when needed. The User may only provide information regarding debit and credit cards which are the property of the User. Upon registration, NGOs must provide a bank account with IBAN number which is the property of the NGO.

4.3. Upon registration, the User shall provide a user name and a password (hereinafter the ”Log-On Information”). The User's Log-On Information is personal and may not be used by a third party. The User shall store the Log-On Information in order to protect it against unauthorised access. The User is responsible for all use of the Service which takes place through the User's account.

4.4. If the User suspects unauthorised use of the User's Log-On Information, the User shall immediately notify Goodwings Experiences this fact and change the User's password. In the event Goodwings Experiences has cause to believe that the Log-On Information has been disclosed or in some other manner is being misused by unauthorised persons, Goodwings Experiences shall be entitled to immediately terminate the Agreement in accordance with section 10.3(c).

4.5. Goodwings Experiences shall be entitled at any time to request that the User changes the User's password. Changes shall be effected promptly and may cause temporary disruptions in the use of the Service.


5.1. In order to use the Service, the User must possess devices with sufficient access to the Internet, in order to access the Website, and the necessary equipment in order to download and use the Website, i.e. up-to-date smart phones or tablets.

5.2. The Service requires that the User has access to the necessary Internet connection. The User is responsible for all costs associated with such connection, including data traffic costs, irrespective of where in the Territory (see, above, section 2.1) the User uses the Service.

5.3. Goodwings Experiences is not responsible for the User's failure to use the Service or for access to the Service being limited due to an overload on the Internet or due to faults or problems relating to computers or other units, networks, electronics or communications.


6.1. The User may effect payment of the Experiences through any of the means of payment offered by Goodwings Experiences on the Website. The User agrees to sign the necessary documents and, at each due date, keep sufficient funds for payment of the Experience available through the selected means of payment.

6.2. Goodwings Experiences charges a service fee of 10 % of the price for an Experience which will automatically be added to the payment of the Experience (the “Service Fee”).

6.3. Goodwings Experiences transfers the payment for an Experience to the NGO offering the Experience the following business day from when the Experience took place. It may take up to seven (7) business days for the payment to reach the NGOs bank account.

6.4. Cancellations by Travel Agent. If a cancellation of an Experience is received no later than seven (7) business days before the date of the Experience, the payment for the Experience including the Service Fee shall be repaid to the Travel Agent.

6.5. Cancellations by Travel Agent. If a cancellation of an Experience is received 6 or fewer business days before the date of an Experience, 50 % of the payment for the Experience including 50 % the Service Fee shall be repaid to the Travel Agent. The remaining 50 % of the payment for the Experience will be transferred to the NGO.

6.6. Cancellations by NGO. If an NGO cancels an Experience within four (4) weeks prior to the date of the Experience, the NGO shall use its best efforts to organize a similar Experience acceptable for the Travel Agent. If the NGO and Travel Agent do not agree on a different Experience, the NGO shall repay 50 % of the price for the cancelled Experience. If an NGO cancels an Experience within two (2) weeks prior to the date of the Experience and the NGO and Travel Agent do not agree on a different Experience, the NGO shall repay the full price of the Experience to the Travel Agent.


7.1. The User may only use the Service for the User's own use and in accordance with these User Terms and Conditions. The User may not - and may not encourage, facilitate or cause any other party to - do any of the following: a. use the Service for a public purpose; b. use the Service for any unlawful or unsuitable purpose; c. copy/reproduce, lend, sell, distribute, edit or in any other manner transfer or adapt content from the Service; d. circumvent, modify, remove, alter or in any other manner manipulate any security, encryption, or other technology or software which is part of the Service; or e. otherwise use the Service in contravention of copyright laws or other laws.

7.2. Use of the Service in violation of this section 7 shall at all times be deemed to constitute a material breach of contract which may result in Goodwings Experiences terminating the Service with immediate effect (see, further, section 12).


8.1. Goodwings Experiences reserves the right to change the fees and other terms and conditions for the Service. The User shall be notified of such changes no later than 30 days prior to such change entering into force. In conjunction with such change, the User shall be entitled to terminate the subscription with effect on the day upon which the change is to take effect. If the User does not terminate the subscription before such change takes effect the User shall be deemed to have accepted the changes. Changes that are clearly advantageous for the User shall apply immediately without a right of termination for the User.

8.2. Information to Users regarding changes and repayment. Information regarding changes described above will be provided to Users in accordance with section 9 below.


9.1. Goodwings Experiences may send notices to the User by e-mail, SMS, letter, invoice or publication on the Website. Notifications to the User shall be deemed to have received by the User immediately when sent by e-mail, SMS or when published on the Website. Notices sent by post and invoice shall be deemed to have been received by the User three (3) days after the letter or invoice was posted.

9.2. Goodwings Experiences shall be deemed to have fulfilled its notification obligation by sending notices to the last-stated e-mail address, telephone number or postal address notwithstanding that such addresses are no longer used by the User or are otherwise unusable.


10.1. A subscription for the Service is entered into for twelve (12) months periods and is automatically prolonged for another twelve (12) months until the User or Goodwings Experiences terminates the subscription pursuant to these Terms and Conditions. The User shall terminate the subscription no later than a month prior to the end of the subscription period. No subscription fee paid in advance for the relevant period will be repaid and the User has the right to continue to use the Service until the end of that period.

10.2. If the User wishes to terminate the Agreement, Goodwings Experiences shall be notified by e-mail, telephone, letter or, if Goodwings Experiences provides such alternative, through the Website (see section 20 below for contact information). If Goodwings Experiences wishes to terminate the Agreement, Goodwings Experiences shall notify the User by e-mail, telephone or letter.

10.3. Miscellaneous. In addition to what is prescribed above, Goodwings Experiences shall be entitled to terminate the Agreement with immediate effect and at the same time make the Service immediately unavailable to the User in the event: a. the User is delayed in making payment for an Experience of not less than fifteen (15) days (see section 6.5); b. the User is insolvent or there are reasonable grounds to assume that the User is insolvent; c. there is unauthorised use of the Service or there are reasonable grounds to assume that such unauthorised use is occurring; or d. the User has in some other manner committed a material breach of contract, or repeated breach of contract.


11.1. In conjunction with the execution of the Agreement with Goodwings Experiences, Goodwings Experiences grants the User a non-exclusive, non-transferable and limited license to make use of the content and features of the Website. The User may only use the Website and the Service and its content in accordance with the Agreement.

11.2. Title to the materials and features on the Website and the content of the Service shall vest with Goodwings Experiences and are protected by copyright, trade mark law and/or other intellectual property rights. The User's agreement with Goodwings Experiences does not in any way entail a transfer to the User of title or any other intellectual property rights to the contents or features of the Website or to the Service.


12.1. The User shall not be entitled to act in any manner that may cause the Service or Website to no longer function, being overloaded, damaged or impaired. Nor may the User impinge on another User's use of the Service.

12.2. The User may not attempt to acquire unauthorised access to networks, computer systems, content or information relating to the Website or the Service. Breaches of this provision shall at all times be deemed to constitute a material breach of contract which, among other things, may result in termination with immediate effect (see, further, section 10).


13.1. Disruptions, outages and other faults in the Service shall be notified to Goodwings Experiences as soon as possible. Goodwings Experiences shall not be responsible for faults in the Service which are beyond Goodwings Experiences’ control or other faults due to the use by the User of equipment which is not approved or which is due to the negligence of the User or a third party.

13.2. Goodwings Experiences, its subsidiaries, employees, board members, cooperation partners and licensors shall not be liable under any circumstances for any loss or damage incurred by the User or any other party as a consequence of the use of the Website or the Service or in connection with the Experience. Goodwings Experiences is solely providing the User access to the Service and shall under no circumstances be seen as a provider of the Experience, see clause 19.2. Thus, any claims relating to the Experience, the quality of the Experience, or liability relating to the Experience shall not be directed against Goodwings Experiences but shall be a matter between the NGO and the Travel Agent directly, see clause 19.2.


14.1. The User consents to compensate and hold Goodwings Experiences, its subsidiaries, employees, board members and licensors harmless for any losses, expenses or demands arising as a result of, or in conjunction with, the User's breach of the Agreement, the User's violation of applicable laws or the User's violations of third-party rights.


15.1. Goodwings Experiences shall be entitled, without the prior consent of the User, to assign its rights, claims and obligations pursuant to the Agreement to another company within the same group or to a third party who may be reasonably expected to fulfil its obligations pursuant to the Agreement in a satisfactory manner. The User shall be entitled to assign the User's rights and obligations pursuant to the Agreement with Goodwings Experiences’s consent.


16.1. The Website may include links to other websites provided by third parties. Goodwings Experiences has no control over, and assumes no responsibility whatsoever for, such links or content of such websites. The User's use of such websites shall be at the User's own risk.


17.1. In the event any provision of these Terms and Conditions or otherwise in the Agreement is deemed impracticable or invalid, such impracticability or invalidity shall not affect or render invalid or impracticable the other provisions of the Agreement, and this Agreement or such provision shall be applied to the extent permitted by mandatory legislation.


18.1. If Goodwings Experiences refrains from requiring the fulfilment of a right under the Agreement or refrains from acting against the User's violation of the Agreement this shall not be deemed an authorization of the infringement or future similar infringements and shall not otherwise affect Goodwings Experiences’ rights pursuant to the Agreement.


19.1. If the User for any reason is not satisfied with the Service, the User may of course contact Goodwings Experiences in accordance with section 20 below to make a complaint. The parties shall first attempt to resolve any disputes arising out of the Agreement by an amicable settlement. In the event the parties cannot reach an agreement in this regard, the dispute shall be resolved by a Danish court of law and shall be subject to Danish law, excluding its choice of law rules.

19.2. Any complaints from a Travel Agent shall be directed at the NGO offering the Experience to which the complaint relates and vice versa. Goodwings Experiences shall not be liable for the performance of an Experience.


20.1. The User can contact Goodwings Experiences at hello@gwexperiences.com or by telephone +45 6168 9362 during opening hours specified on the Website.